Empathetic CSR: Financial Solutions & Field Support

Atlas Credit Company Inc; Mission (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Group Health Insurance Plans

Optional Dental & Vision Coverage

Paid Vacation & Sick Time

Paid Major Holidays

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company is seeking a Customer Service Representative (CSR) to deliver outstanding experiences, build relationships, and provide personalized financial solutions. The role involves in-office support and field visits to assist customers with payments and account management.

Ideal candidates have 1+ years in customer service or financial services, strong communication and problem-solving skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• 1+ years of customer service or financial services experience (preferred).
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Fieldwork

Driving

Job description

Atlas Credit Company is seeking a Customer Service Representative (CSR) to deliver outstanding experiences, build relationships, and provide personalized financial solutions. The role involves in-office support and field visits to assist customers with payments and account management.

Ideal candidates have 1+ years in customer service or financial services, strong communication and problem-solving skills, and the ability to multi-task in a fast-paced environment.