Remote Branch Operations Lead – Commercial Lines

Insurance Office Of America, Inc.; Auburn (AL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary + bonus potential

Company-paid health insurance

Paid holidays and time off

401K with employer match

Professional growth opportunities

Respectful culture and work-life blend

Community service commitment

Supportive teammates

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure process compliance, and drive service excellence. The role oversees day-to-day operations, supports staff development, and manages an assigned book of business in a dynamic, client-oriented environment.

The position offers remote work with Florida experience or residents, with hybrid onsite as needed, and opportunities for growth within IOA's expansive regional network.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing, or relationship management.
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills

Responsibilities

• Monitor productivity, quality, and service standards.
• Promote IOA culture and drive team engagement.
• Support ongoing staff training and development.
• Lead Account Management staff with coaching and guidance.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing, and onboarding.
• Balance workloads to maintain service continuity.
• Lead or support renewal and new business processes.
• Deliver evaluations and maintain transparent leadership communication.
• Manage client relationships and renewals and service needs.
• Oversee policy administration, placement, billing, and claims support.

Skills

Industry experience

Insurance brokerage knowledge

Client relationship management

Strong communication skills

Active licensing

Education

High School Diploma or equivalent

Professional designations preferred

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead Account Management, ensure process compliance, and drive service excellence. The role oversees day-to-day operations, supports staff development, and manages an assigned book of business in a dynamic, client-oriented environment.

The position offers remote work with Florida experience or residents, with hybrid onsite as needed, and opportunities for growth within IOA's expansive regional network.