Remote Bodily Injury Auto Claims Adjuster

Allstate Private Limited; Illinois City (IL); On-site; USD 50,000 - 93,000; Full time

Job summary

National General is seeking an Initial Handler Bodily Injury Adjuster to join our team supporting West Coast claims. You will conduct initial investigations, evaluate liability, verify coverage, and drive timely, fair resolution.

Strong analytical and customer service skills are essential to manage complex scenarios from first notice through early resolution. The role offers two shift options (11am-8pm EST or 12pm-9pm EST) with compensation based on experience.

Qualifications

• Must be able to review and negotiate basic injury claims where applicable.
• Strong analytical and customer service skills for complex claim situations.
• Experience with insurance policies and liability assessment is preferred but not required.

Responsibilities

• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle

Skills

Auto Insurance Claims

Bodily Injury Claims

Case Management

Claims Administration

Claims Resolution

Claims Review

Customer Service

De-Escalation

Empathy

Insurance Administration

Insurance Policies

Multitasking

Negotiation

Personal Injury Claims

Prioritization

Task Management

Time Management

Job description

National General is seeking an Initial Handler Bodily Injury Adjuster to join our team supporting West Coast claims. You will conduct initial investigations, evaluate liability, verify coverage, and drive timely, fair resolution.

Strong analytical and customer service skills are essential to manage complex scenarios from first notice through early resolution. The role offers two shift options (11am-8pm EST or 12pm-9pm EST) with compensation based on experience.