Remote Blockchain Support Specialist — Integrator & Automation

CryptoproNetwork; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity package

Health benefits

Unlimited PTO

Remote-first culture

Job summary

Relay is seeking a Customer Support Specialist to triage tickets, investigate issues, and turn everyday support work into better systems for customers and the team. You will own front-line support in specific time zones and work with engineering to resolve issues with context.

You will translate complex technical details for diverse audiences, contribute to automation and self-serve tooling, and build depth in Relay’s protocol, integrations, and customer base.

Qualifications

• 3+ years of customer or technical support in tech
• Excellent written and verbal communication skills
• Strong fluency with common software tools, and AI tools used in workflows
• Experience triaging competing priorities in real time
• Track record of turning recurring issues into improved systems or processes

Responsibilities

• Own front-line support in designated time zones and hours.
• Triage and investigate customer issues, provide answers, and escalate to engineering when needed.
• Translate technical context for customers and internal stakeholders.
• Contribute to automation, docs, and self-serve tooling in the developer portal.

Skills

Customer support

Communication

AI tools fluency

Real-time triage

Process improvement

Tools

AI tools

Job description

Relay is seeking a Customer Support Specialist to triage tickets, investigate issues, and turn everyday support work into better systems for customers and the team. You will own front-line support in specific time zones and work with engineering to resolve issues with context.

You will translate complex technical details for diverse audiences, contribute to automation and self-serve tooling, and build depth in Relay’s protocol, integrations, and customer base.