Remote Biopharma Product Support Specialist

Avantor; Radnor (Delaware County); On-site; USD 57,000 - 91,000; Full time

Job summary

Avantor is seeking a dedicated Product Support Representative to optimize our Biopharma team, delivering results against complex business and technology initiatives. You will have the opportunity to work independently and troubleshoot equipment with subject matter expertise.

This full-time remote role requires residency in the Mountain or Pacific time zones and involves some travel for training and on-site support.

Qualifications

• Bachelor's degree in science or related field required.
• No minimum years of experience; internships or coursework in technical concepts preferred.
• Proficient in Microsoft Office; ability to learn other software as needed.

Responsibilities

• Identify customer product needs and recommend appropriate products.
• Provide pre-sale and post-sale support to global sales channels.
• Assist customers in buying decisions and identify cross-sell opportunities.
• Provide engineering-level troubleshooting via phone, email, video, and on-site.
• Create product documentation and technical content for self-service materials.

Skills

Communication skills

Analytical skills

Team collaboration

Technical vocabulary

Education

Bachelor's degree in science

Tools

Microsoft Office

Job description

Avantor is seeking a dedicated Product Support Representative to optimize our Biopharma team, delivering results against complex business and technology initiatives. You will have the opportunity to work independently and troubleshoot equipment with subject matter expertise.

This full-time remote role requires residency in the Mountain or Pacific time zones and involves some travel for training and on-site support.