Remote Billing & Tech Ops Manager (Energy)

GridX; Oregon; Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Excellent Medical, Dental and Vision

401k Match

Stock Options

Parental Leave

Impact in clean energy

Job summary

GridX is seeking a Technical Support Manager to own daily billing operations and rate analytics for energy sector clients. You will lead client calls, manage post go-live enhancements, and collaborate with Product, Engineering, and DevOps to resolve issues and improve operations.

The role requires early morning workflow checks and a rotating weekend on-call schedule, with compensation in the US market and a strong focus on customer success.

Qualifications

• 5+ years in technical support or a client-facing technical role.
• Experience in energy or utility industry and billing processes.
• Hands-on SQL for investigating data issues and REST API troubleshooting.
• Experience planning and executing testing (test plans, UAT, defect tracking).
• Experience managing client-facing projects (scope, timelines, change requests).
• Experience leading recurring live client calls and presenting status to stakeholders.
• Strong analytical skills to correlate metrics for customer goals.
• Excellent communication skills for reporting and data findings.
• Strong organizational and time management skills for multiple priorities.
• Advanced IT&C knowledge and ability to learn new software environments.
• Ability to work across time zones with offshore teams in a startup setting.
• Availability for daily 6:00 a.m. ET workflow check and weekend on-call.

Responsibilities

• Maintain and lead daily billing tasks across multiple customers and related requests.
• Work with clients to meet SLAs, respond to complex issues, resolve billing exceptions.
• Check billing production workflows each weekday 6:00 a.m. ET and coordinate with DevOps.
• Participate in a weekend on-call rotation approximately every five weeks.
• Deliver month-end reports to clients with accuracy and on-time delivery.
• Coordinate annual rate updates ensuring accuracy and timely execution.
• Plan and execute testing for rate updates and Professional Services projects.
• Lead weekly live client calls to review service performance and drive follow-through.
• Develop technical and business understanding of GridX products.
• Capture feature requests from client calls and log tickets for Product team.
• Improve operational processes and best practices for efficiency.
• Support customers and internal teams with software setup and product questions.
• Manage Professional Services projects for operational clients from planning to completion.

Job description

GridX is seeking a Technical Support Manager to own daily billing operations and rate analytics for energy sector clients. You will lead client calls, manage post go-live enhancements, and collaborate with Product, Engineering, and DevOps to resolve issues and improve operations.

The role requires early morning workflow checks and a rotating weekend on-call schedule, with compensation in the US market and a strong focus on customer success.