Remote Billing Specialist: Invoicing & Cash Apps

Horizontal Talent; Sacramento (CA); À distance; USD 45 000 - 96 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Résumé du poste

Horizontal Talent is seeking a remote Billing Support specialist to manage a high-volume Invoice to Cash workflow, addressing customer inquiries, payment questions, and reconciliation requests with accuracy and urgency.

You will research issues across billing systems, ERP tools, and payment platforms, own escalations from Sales and GTM teams, and collaborate with cross-functional partners to move cases toward resolution and timely invoice payment.

Qualifications

• Experience in billing support, accounts receivable, finance operations, or a similar customer-facing role.
• Strong problem-solving skills with the ability to investigate issues across multiple systems and sources.
• Excellent written and verbal communication skills for responding clearly and professionally to customers and internal partners.
• Ability to manage a heavy caseload while staying organized, responsive, and detail-oriented.
• Comfort working in a fast-paced environment where priorities can change quickly.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsabilités

• Handle a high volume of customer billing inquiries, payment questions, and reconciliation requests with accuracy and urgency.
• Research issues across billing systems, ERP tools, payment platforms, and internal resources to identify the right resolution.
• Own internal escalations from Sales and GTM teams through completion, keeping stakeholders informed along the way.
• Provide clear, professional responses that help move cases toward resolution and support timely invoice payment.
• Support Credit, Collections, and Cash Application teams by taking on routine and complex support cases.
• Adapt quickly as priorities shift throughout the day in a high-volume operational environment.
• Document findings and outcomes thoroughly so cases are tracked and resolved efficiently.

Connaissances

Billing support

Accounts receivable

Problem solving

Customer communication

Cross-functional collaboration

Description du poste

Horizontal Talent is seeking a remote Billing Support specialist to manage a high-volume Invoice to Cash workflow, addressing customer inquiries, payment questions, and reconciliation requests with accuracy and urgency.

You will research issues across billing systems, ERP tools, and payment platforms, own escalations from Sales and GTM teams, and collaborate with cross-functional partners to move cases toward resolution and timely invoice payment.