Remote Billing Specialist – Invoicing & Cash Application

Eastridge Workforce Solutions; San Francisco (CA); Remote; USD 80,000 - 113,000; Full time

Job summary

Eastridge Workforce Solutions is seeking a Billing Specialist to support our client's team in a remote US setting. The role is temporary (approximately 1 year) with an expected hourly rate of $70.00, non-exempt and standard M-F hours.

You will own billing inquiries from open to close, handle escalations, and work cross-functionally to resolve issues while ensuring accurate invoicing and timely cash application.

Qualifications

• 2–5 years of customer-facing experience in accounts receivable, billing operations, or high-volume customer operations.
• Intermediate Excel or Google Sheets skills including lookups and pivots.
• Experience working with a ticket or case queue and translating contracts to invoices.
• Strong attention to detail to catch variances in invoices.

Responsibilities

• Serve as front-line contact for high-volume billing and invoice-to-cash cases.
• Own escalations from Sales and GTM teams across Billing, Sales Ops, RevOps, Tax, and Support.
• Coordinate with customers to obtain remittances and clarify details until issues close.
• Support Collections and Cash Application with payment research and admin tasks.
• Reconcile customer ledgers across payment processor, billing systems, and GL.
• Identify recurring process gaps and flag fixes; follow up on engineering fixes.

Skills

Customer-facing experience

Excel/Sheets

Ticket queue

Attention to detail

Written communication

SaaS billing tools

US remote work

AI tools

Tools

Stripe

NetSuite

Tesorio

JIRA

Job description

Eastridge Workforce Solutions is seeking a Billing Specialist to support our client's team in a remote US setting. The role is temporary (approximately 1 year) with an expected hourly rate of $70.00, non-exempt and standard M-F hours.

You will own billing inquiries from open to close, handle escalations, and work cross-functionally to resolve issues while ensuring accurate invoicing and timely cash application.