Remote Billing & Revenue Operations Analyst

Rozgoo; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Twilio is seeking a Billing Operations Analyst to join our Billing Operations team. You will manage external customer emails, onboard customers to Twilio's billing and ERP systems, and support month-end close with revenue reporting.

The role requires 1–3 years in operations, strong billing/revenue experience, and proficiency with Excel; Oracle/Zuora/Salesforce is a plus. Excellent English communication is essential in a fast-paced, remote-first environment.

Qualifications

• 1-3 years experience in an Operations role.
• Strong experience in the area of Billings / Revenue / Order to Cash.
• Demonstrated problem-solving, strong interpersonal and communication skills.
• Solid experience working with large volume transactions with strong attention to detail.
• Experience working with Oracle, Zuora and Salesforce is advantageous
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.
• Excellent written and verbal communication skills in English.
• Periodic weekend work will

Responsibilities

• Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.
• Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.
• Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.
• Participating in external and internal audits, as requested.

Skills

Operations experience

Billing & Revenue

Data analysis

Excel advanced

Communication skills

Education

Finance degree

Tools

Oracle

Zuora

Salesforce

Job description

Twilio is seeking a Billing Operations Analyst to join our Billing Operations team. You will manage external customer emails, onboard customers to Twilio's billing and ERP systems, and support month-end close with revenue reporting.

The role requires 1–3 years in operations, strong billing/revenue experience, and proficiency with Excel; Oracle/Zuora/Salesforce is a plus. Excellent English communication is essential in a fast-paced, remote-first environment.