Remote Billing & Process Analyst II

Mitchell International; San Diego (CA); On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Full benefits

Vacation time

Home office equipment

Training & support

Employee Assistance

Job summary

Mitchell International, Inc. is seeking a Business Process Analyst 2 to join our Remote US team.

The role focuses on configuring and onboarding customers in billing systems, interpreting contracts for billing, and managing CPI-driven rate updates across Salesforce, NetSuite, and other systems. You will collaborate with cross-functional teams, ensure accurate invoicing, support new billing implementations, and contribute to a robust Order-to-Cash process while maintaining flexibility and remote

Qualifications

• Bachelor’s degree.
• 5 years of experience in data analysis, billing, and/or accounts receivable.
• Experience with billing processes, financial data, healthcare data, or other data-intensive environments.
• Advanced Microsoft Excel skills.
• Experience with Power Query, Salesforce, NetSuite, and SQL is a plus.
• Ability to read and interpret contracts and translate requirements into accurate system configurations.

Responsibilities

• Configure and onboard customers in billing systems accurately and on time.
• Review and interpret customer contracts to determine billing requirements, services, and rates.
• Analyze CPI increases and update customer rates accordingly.
• Help ensure customers are not overbilled, underbilled, or missing contracted services.
• Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations.
• Manage multiple customer implementations and shifting priorities at the same time.
• Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners.
• Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements.
• Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems.
• Perform or assist with billing processes and payment reconciliation across product offerings and transaction types.
• Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances.
• Participate in or lead client-facing calls with a professional, solutions-oriented approach.
• Partner with IT on the migration of billing processes to a new proprietary cloud billing system.
• Support ad hoc projects across enterprise-wide Order-to-Cash functions.
• Take ownership of assigned work while escalating questions or roadblocks when support is needed.

Skills

Data analysis

Billing knowledge

Contract interpretation

Communication skills

Time management

Education

Bachelor’s degree

Tools

Excel (Advanced)

Power Query

Salesforce

NetSuite

SQL

Job description

Mitchell International, Inc. is seeking a Business Process Analyst 2 to join our Remote US team.

The role focuses on configuring and onboarding customers in billing systems, interpreting contracts for billing, and managing CPI-driven rate updates across Salesforce, NetSuite, and other systems. You will collaborate with cross-functional teams, ensure accurate invoicing, support new billing implementations, and contribute to a robust Order-to-Cash process while maintaining flexibility and remote