Remote Billing & Data Analyst - O2C & Contracts

Enlyte; United States; On-site; USD 53,000 - 75,000; Full time

Benefits offered by this job

Full and comprehensive benefits

24 days of paid vacation/holidays in 1

Sick days

Home office equipment including laptop

Desktop monitor

Employee Assistance and Referral

Hands-on training

Job summary

Enlyte seeks a Business Process Analyst 2 to configure and onboard customers in billing systems, review contracts, and manage rate updates. You will analyze CPI changes, prevent over/under-billing, and collaborate with IT, Billing, and senior stakeholders to drive effective Order-to-Cash processes.

You will lead multiple implementations, support data reporting, and participate in client-facing calls, with remote work and occasional travel up to 10%.

Qualifications

• Bachelor’s degree.
• 5 years of experience in data analysis, billing, and/or accounts receivable.
• Experience with billing processes, financial data, healthcare data, or other data-intensive environments.
• Advanced Microsoft Excel skills.
• Experience with Power Query, Salesforce, NetSuite, and SQL is a plus.
• Ability to read and interpret contracts and translate requirements into accurate system configurations.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to prioritize competing requests and manage several projects.
• Ability to own processes, identify opportunities, and drive improvements.

Responsibilities

• Configure and onboard customers in billing systems accurately and on time.
• Review and interpret customer contracts to determine billing requirements, services, and rates.
• Analyze CPI increases and update customer rates accordingly.
• Help ensure customers are not overbilled, underbilled, or missing contracted services.
• Collaborate with Client Service Managers, IT, Product, Billing, senior management, and other business partners to resolve client issues, billing data requests, onboarding needs, and escalations.
• Manage multiple customer implementations and shifting priorities at the same time.
• Participate in cross-functional meetings, answer questions, identify missing information, and follow up with the appropriate partners.
• Source, reconcile, and analyze data from multiple systems to resolve revenue reporting variances, confirm billing and data-file accuracy, identify trends, and recommend process improvements.
• Set up and maintain accurate client accounts and customer master data across Salesforce, NetSuite, ECB, and other billing and revenue recognition systems.
• Perform or assist with billing processes and payment reconciliation across product offerings and transaction types.
• Support recurring and ad hoc customer and billing reporting by compiling data, reporting results, and investigating and explaining variances.
• Participate in or lead client-facing calls with a professional, solutions-oriented approach.
• Partner with IT on the migration of billing processes to a new proprietary cloud billing system.
• Support ad hoc projects across enterprise-wide Order-to-Cash functions.
• Take ownership of assigned work while escalating questions or roadblocks when support is needed.

Skills

Analytical thinking

Communication

Time management

Contract interpretation

Education

Bachelor’s degree

Tools

Power Query

Salesforce

NetSuite

SQL

Job description

Enlyte seeks a Business Process Analyst 2 to configure and onboard customers in billing systems, review contracts, and manage rate updates. You will analyze CPI changes, prevent over/under-billing, and collaborate with IT, Billing, and senior stakeholders to drive effective Order-to-Cash processes.

You will lead multiple implementations, support data reporting, and participate in client-facing calls, with remote work and occasional travel up to 10%.