Billing & Patient Care Specialist (Remote Eligible)

Family Allergy & Asthma; Louisville (KY); Hybrid; USD 17,000 - 23,000; Full time

Job summary

Family Allergy & Asthma is seeking a Billing Customer Service Representative to manage patient and insurer inquiries, explain patient responsibility, and assist with billing claims from our Louisville, KY office. The role allows a fully onsite schedule or remote work after training, with a standard M-F, 8:00 a.m.–5:00 p.m.

workload. The ideal candidate has 2+ years in medical billing, familiarity with ICD-10/CPT, and strong Excel/Outlook skills.

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical billing experience.
• Understanding of deductibles, copays, coinsurance.
• Knowledge of ICD-10 and CPT coding.

Responsibilities

• Answer patient and carrier inquiries about bills and EOBs.
• Educate patients about responsibility and reprocess claims as needed.
• Resolve issues without transferring calls to others.
• Receive and route incoming faxes and documents to billing staff.
• Assist in reminders and cross-training within the billing department.

Skills

Fluent English

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Adobe

Job description

Family Allergy & Asthma is seeking a Billing Customer Service Representative to manage patient and insurer inquiries, explain patient responsibility, and assist with billing claims from our Louisville, KY office. The role allows a fully onsite schedule or remote work after training, with a standard M-F, 8:00 a.m.–5:00 p.m.

workload. The ideal candidate has 2+ years in medical billing, familiarity with ICD-10/CPT, and strong Excel/Outlook skills.