Remote Billing Operations Supervisor

Vivint; Utah; Hybrid; USD 85,000 - 105,000; Full time

Job summary

Vivint Smart Home, an NRG owned company, is seeking a Service Billing Supervisor to lead a team of billing specialists and drive process improvements that enhance the customer experience.

The role focuses on overseeing billing operations, improving workflows, and coordinating with IT and other departments to ensure accurate and timely billings during transitions such as mergers or new market entries. Open office or remote options available.

Qualifications

• Bachelor's degree in Finance, Accounting or Business or 4–5 years related experience.

Responsibilities

• Lead and manage a billing team performing error analysis and issue resolution.
• Ensure accuracy and timeliness of customer billings.
• Monitor KPIs and drive process improvements.
• Collaborate with IT on billing projects.
• Support mergers, new markets, and billing migrations.

Skills

Leadership

Process improvement

Billing knowledge

Analytical skills

Communication

Education

Finance/Accounting degree

Tools

Billing systems

ERP systems

Job description

Vivint Smart Home, an NRG owned company, is seeking a Service Billing Supervisor to lead a team of billing specialists and drive process improvements that enhance the customer experience.

The role focuses on overseeing billing operations, improving workflows, and coordinating with IT and other departments to ensure accurate and timely billings during transitions such as mergers or new market entries. Open office or remote options available.