Billing Operations Supervisor – Process & Revenue Lead

Vivint; Lehi (UT); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Vivint in Lehi, Utah is seeking a Service Billing Supervisor who will lead a team of billing specialists, drive continuous process improvements, and partner with IT and other departments to ensure accurate, timely customer billings and a seamless revenue flow.

This role requires strong leadership, problem-solving, and communications skills to manage complex billing scenarios, mergers or new market entries, and to monitor KPIs while maintaining SOX compliance and a top-notch customer experience.

Qualifications

• Bachelor's degree in Finance, Accounting or Buisness or 4-5 years of commensurate experience in the field or in a related area.

Responsibilities

• Lead, coordinate, and manage the workload of a team of people that analyze and correct errors in billing systems.
• Accountable for the completeness, accuracy, and timeliness of customer billings, including offline/special-billed accounts.
• Monitor KPIs to ensure targeted performance levels and detect deviations.
• Pursue ongoing process and procedure improvement and realign team responsibilities for speed and accuracy.
• Drive cross-functional initiatives to improve the billing process and customer experience.
• Participate in merger & acquisition, new market entry, or billing migration projects and maintain revenue flows.

Skills

Team leadership

Billing knowledge

Process optimization

Decision making

Communication skills

Multi-tasking

Energy cost knowledge

Education

Bachelor's degree in Finance/Accounting or related

Job description

Vivint in Lehi, Utah is seeking a Service Billing Supervisor who will lead a team of billing specialists, drive continuous process improvements, and partner with IT and other departments to ensure accurate, timely customer billings and a seamless revenue flow.

This role requires strong leadership, problem-solving, and communications skills to manage complex billing scenarios, mergers or new market entries, and to monitor KPIs while maintaining SOX compliance and a top-notch customer experience.