Remote Billing Operations Specialist

Xapply; United States; Hybrid; CAD 102,000 - 107,000; Full time

Job summary

Instacart is seeking a Billing Operations Associate to own end-to-end billing across our retail partner portfolio, ensuring accurate invoices, timely month-end closes, and compliance with controls.

The role is remote (Flex First) with a clear work location policy; base pay for CAN candidates is listed as USD 72,000–76,000. You will handle cycles, memos, contracts, inquiries, and audits while collaborating with Finance, Legal, and Sales.

Qualifications

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to elevate
• Self-starter who takes ownership and delivers on commitments

Responsibilities

• Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba.
• Credit memos, debit memos, and refunds are processed in accordance with approved requests.
• Oracle workbooks are built and maintained for new and amended contracts.
• Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed.
• Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms.
• Billing inquiries are responded to promptly, with complex disputes escalated appropriately.
• Audit requests are supported and ad hoc projects are completed accurately and on time.
• Established SOPs and internal controls are followed to ensure consistent and compliant billing operations.

Skills

Billing operations

Accounts receivable

Order-to-cash

Invoicing

ERP workflows

Oracle ERP

Salesforce CRM

Excel

Google Sheets

Attention to detail

Cross-functional

Tools

Oracle

Salesforce

Job description

Instacart is seeking a Billing Operations Associate to own end-to-end billing across our retail partner portfolio, ensuring accurate invoices, timely month-end closes, and compliance with controls.

The role is remote (Flex First) with a clear work location policy; base pay for CAN candidates is listed as USD 72,000–76,000. You will handle cycles, memos, contracts, inquiries, and audits while collaborating with Finance, Legal, and Sales.