Remote Billing Operations Manager

Transamerica Corporation; Cedar Rapids (IA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Pension Plan 401k Match

Employee Stock Purchase Plan

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Wellness programs

Job summary

Transamerica Corporation is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and group billing for employer-sponsored benefits. The role partners with offshore BPO teams, brokers, customers, and internal stakeholders to resolve issues and drive excellence.

The position requires a bachelor's degree in a business field, 5+ years in operations, and 2+ years of supervisory experience, with strong data skills and MS Office proficiency.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• Five years of experience working in an operations environment.
• Two years of supervisory/management experience.
• Problem-solving, analytical and decision-making skills.
• Written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
• Proficient using MS Office products.

Responsibilities

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure operational goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

Skills

Problem solving

Communication

Multitasking

Technical concepts

MS Office

Leadership

Analytical skills

Education

Bachelor's degree in business-related field

Job description

Transamerica Corporation is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and group billing for employer-sponsored benefits. The role partners with offshore BPO teams, brokers, customers, and internal stakeholders to resolve issues and drive excellence.

The position requires a bachelor's degree in a business field, 5+ years in operations, and 2+ years of supervisory experience, with strong data skills and MS Office proficiency.