Remote Billing & Onboarding Specialist

HostPapa, Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote-first

Competitive pay

Career growth

Flexible schedule

AI tools access

Job summary

HostPapa, Inc. is seeking a Billing and Domain Service Specialist to guide customers through onboarding from Registration to Go Live. You will collect billing information, resolve issues, and ensure accurate invoicing while communicating expectations and timelines.

The role is remote-first with flexible scheduling within core hours, offering growth opportunities and access to AI tools to support day-to-day tasks. Prior billing system experience is preferred.

Qualifications

• Onboarding experience in billing and onboarding processes.
• Experience with billing systems and major payment gateways.
• Excellent written and verbal communication in English.

Responsibilities

• Facilitate onboarding by gathering billing information and documents.
• Resolve billing-related issues for customers.
• Enter billing data with high accuracy to prevent invoice errors.
• Identify process improvements to streamline onboarding and billing setup.
• Ensure compliance with data protection and privacy regulations.

Skills

Customer service

Communication in English

Interpersonal skills

Time management

Tools

Billing systems

Payment gateways

Job description

HostPapa, Inc. is seeking a Billing and Domain Service Specialist to guide customers through onboarding from Registration to Go Live. You will collect billing information, resolve issues, and ensure accurate invoicing while communicating expectations and timelines.

The role is remote-first with flexible scheduling within core hours, offering growth opportunities and access to AI tools to support day-to-day tasks. Prior billing system experience is preferred.