Remote Billing Care Specialist

Tia; United States; Remote; USD 54,442,752 - 57,308,160; Full time

Job summary

Tia is on a mission to transform women’s healthcare by making care simpler and more affordable. The Billing Care Coordinator role sits at the heart of our Revenue Cycle team, guiding members through charges, insurance questions, and payment concerns with empathy and accuracy.

You’ll work with Billing SMEs and support teams from coast to coast in a fully remote, weekday schedule, ensuring every member feels cared for and confident their issue is resolved.

Qualifications

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role.
• Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism
• Strong attention to detail, documentation habits, and follow-through
• Ability to research issues, follow defined workflows, and manage cases through resolution
• Clear written and verbal communication skills
• Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology
• Ability to work full-time weekday hours
• Authorized to work in the United States

Responsibilities

• Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
• Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
• Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
• Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
• Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.
• Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.
• Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.

Skills

Billing support

Customer service

Phone support

Documentation

Billing systems

Ticketing tools

Google Workspace

Tools

Billing systems

Ticketing tools

Phone systems

Google Workspace

Job description

Tia is on a mission to transform women’s healthcare by making care simpler and more affordable. The Billing Care Coordinator role sits at the heart of our Revenue Cycle team, guiding members through charges, insurance questions, and payment concerns with empathy and accuracy.

You’ll work with Billing SMEs and support teams from coast to coast in a fully remote, weekday schedule, ensuring every member feels cared for and confident their issue is resolved.