REMOTE |BilingualSpanishCustomerServiceRepresentative(FL,GA,MI,NC,PA,SC,TX,VATX, SC, NC,FL,

Frontline Call Center; Oregon; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Attendance bonus

Job summary

Frontline Group is hiring a Bilingual (Spanish/English) Customer Service Representative to support individuals from a home-based role. You will connect people to emergency shelter and resources, handling inquiries with care and professionalism.

This is a mission-driven position offering full-time temporary work from November to April. It requires 100% remote work from dedicated home offices in the United States, with open availability including weekends.

Qualifications

• Fluent bilingual Spanish/English (spoken & written).
• Experience in call center or customer service roles.
• Remote work experience is a plus.
• Able to navigate multiple systems and stay tech-enabled.

Responsibilities

• Provide customer service to connect individuals with emergency shelter and resources.
• Support clients via phone and online channels from a home office.
• Maintain reliable, 100% attendance for orientation and training, including weekends.

Skills

Bilingual Spanish/English

Call center experience

Remote work experience

Tech-savvy

Job description

REMOTE | Bilingual Spanish Customer Service Representative (FL, GA, NC, MI, PA, SC, TX, VA ONLY)

Targeted Start Date : November 11, 2026

$15.00/hour (Bilingual - Spanish)

At Frontline Group, we're hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals. You'll provide critical support connecting people to emergency shelter and resources from the comfort of your home. This is mission-driven work that truly matters.

Quick Overview

• Job Type: Full-time, Temporary ( November-April, contingent on Client's need)
• Pay: $15.00/hour for Bilingual Spanish speakers (W2 Employee) Additional potential for an attendance bonus
• Location: 100% Remote
• Must have open availability
• MUST reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA ONLY

(this is verified multiple ways)

What We're Looking For

• Fluent Bilingual Spanish/ English speakers (spoken and written)
• Call center or customer service experience
• Remote work experience is a plus
• Tech-savvy with ability to navigate multiple systems
• Reliable: 100% attendance required for orientation and training, no exceptions
• Open availability required (including weekends)

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed:

• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection). Please pay special attention to your Ping, it has to be 20 or less.

Important

These technical requirements will be verified during your interview - no exceptions.

Please join the interview from the computer you plan to use for the position, with your camera turned on and ready to share your screen so we can confirm your computer's setup. Do not join from a cell phone, as you'll need to demonstrate your system's specifications during the session.

All of these requirements will be verified in your interview.

Due to the high volume of applications, we will only be reaching out to candidates who meet the required qualifications.

Note: Some benefits are subject to eligibility requirements, including employment term and other factors.

About Us

Frontline Group is a W2 employer that does not hire independent contractors.