Remote Bi-lingual Customer Service

Gould Staffing / Employment Solutions; Florida; Remote; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. You will handle high-volume inbound calls with empathy and efficiency, working in a fully remote setup from Florida.

The role requires English/Spanish bilingual proficiency, 2–3 years in a fast-paced call center, and a quiet, private workspace with a wired internet connection.

Qualifikationen

• Must be bilingual English/Spanish.
• 2–3 years in high-volume call centers.
• High School Diploma or GED required.
• Reliable wired internet connection and a private workspace.

Aufgaben

• Handle high-volume inbound calls from disaster-affected individuals.
• Provide clear information regarding status, eligibility, and next steps.
• Troubleshoot issues and guide callers through portals and forms.
• Maintain professional, calm, and empathetic communication.
• Navigate multiple systems and document calls accurately.
• Meet performance goals in a fast-paced environment.

Kenntnisse

Bilingual English/Spanish

Excellent communication

Multitasking

Attention to detail

Punctuality

Reliability

Calm under pressure

Private workspace

Ausbildung

High School Diploma or GED

Tools

Smartphone

High-speed Internet

Jobbeschreibung

Job Description

Employment Solutions is seeking several Remote Bilingual Customer Service Representatives to assist individuals affected by natural disasters. This critical support role involves handling high-volume inbound calls with empathy and efficiency.

Work Schedule:

• Full-time hours required
• Hours of operation:6:30 AM – 11:00 PM EST, 7 days a week
• Must be available forweekend shiftsand1–2 evening/night shifts per week
• Overtime may be required based on call volume

Key Responsibilities:

• Handle inbound calls from individuals impacted by natural disasters
• Provide clear and accurate information regarding application status, eligibility, and next steps
• Troubleshoot issues and guide callers through online portals and forms
• Manage sensitive, stressful conversations with professionalism and compassion
• Navigate multiple systems and websites during calls
• Maintain accurate call logs and case documentation
• Meet performance goals in a fast-paced, high-volume environment

Minimum Qualifications:

• Must be fully bilingual English/Spanish
• High School Diploma or GED
• 2–3 years of stable work experience, preferably in high-volume call centers
• High-speed internet(hard-wired connection required — no Wi-Fi)
• Smartphone requiredto install and use a company-designated app
• Private, quiet workspacefree of background noise and distractions
• Excellent communication skillsand the ability to remain calm under pressure
• Strong attention to detail and multitasking ability
• Must have a strong work ethic, reliability, and punctuality

Make a difference in times of crisis. Join a team committed to helping people when they need it most.

Why Work with Employment Solutions

• We work with a variety of clients and consider you for all roles that may match your background and requirements
• No fee to you!
• We strive to help individuals find their passion and grow their professional experience

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