Remote Bilingual Title and Lien Specialist (Spanish)

Credit Acceptance Corporation; Lansing (MI); Remote; USD 31,000 - 36,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Medical/dental/vision benefits

Parental leave

Adoption assistance

Job summary

Credit Acceptance Corporation is hiring a remote Title/Lien Specialist to provide primary support for dealers and customers, resolving title issues by phone and email while enforcing vehicle liens.

The role requires Spanish fluency, strong customer service and domain knowledge of title processes; occasional travel to an office location may be required. Training and flexible scheduling are provided.

Qualifications

• Fluency in spoken and written Spanish required.
• Experience as a subject matter expert in a specialized area preferred.
• Experience as a primary point of contact resolving issues and providing support.

Responsibilities

• Provide customer-facing, primary contact support for dealers, sales, and customers to resolve title issues via phone and email.
• Enforce Credit Acceptance’s lien on vehicles and complete business requests.
• Monitor for legal/risk concerns and escalate when dealer processes diverge from expectations.
• Communicate professionally with internal/external customers, dealers, DMV, and other agencies to obtain documents.
• Document tracking information for title and lien documents accurately.
• Collaborate to stay solution-focused and compliant with policies.

Skills

Spanish fluency

Customer service

Call center experience

Microsoft Office

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Outlook

Word

Excel

Job description

Credit Acceptance Corporation is hiring a remote Title/Lien Specialist to provide primary support for dealers and customers, resolving title issues by phone and email while enforcing vehicle liens.

The role requires Spanish fluency, strong customer service and domain knowledge of title processes; occasional travel to an office location may be required. Training and flexible scheduling are provided.