Bilingual Title & Lien Specialist - Remote

Credit Acceptance Corporation; Lansing (MI); Remote; USD 31,000 - 36,000; Full time

Job summary

Credit Acceptance Corporation is seeking a Bilingual Title Specialist to work remotely, assisting dealers, sales, and customers with title and lien requests via phone and email. You will enforce liens, review requests, and ensure compliance with company guidelines while communicating with DMVs, auctions, and other agencies.

Ideal candidates will have a high school diploma, Spanish fluency, and experience delivering strong customer service.

Qualifications

• Fluency in spoken and written Spanish is required.
• Experience as a subject matter expert in a specialized area is preferred.
• Strong customer service with timely, accurate responses.
• Proficient with Microsoft Office applications.

Responsibilities

• Provide title support for dealers, sales, and customers via phone and email.
• Accurately complete requests and enforce lien on vehicles per standards.
• Identify missing titles or errors and resolve them.
• Communicate professionally with internal/external customers and agencies.

Skills

Spanish Fluency

Customer Support

Decision Making

Phone Support

Education

High school diploma

Associates degree in business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Credit Acceptance Corporation is seeking a Bilingual Title Specialist to work remotely, assisting dealers, sales, and customers with title and lien requests via phone and email. You will enforce liens, review requests, and ensure compliance with company guidelines while communicating with DMVs, auctions, and other agencies.

Ideal candidates will have a high school diploma, Spanish fluency, and experience delivering strong customer service.