Remote Bilingual Support Specialist (Vietnamese/English)

ModSquad; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

ModSquad is seeking experienced Customer Service Representatives to join our fully remote team for a leading music streaming platform. You’ll handle inbound messages in Vietnamese and English, assist with account questions, billing inquiries, and technical issues, delivering excellent customer experiences.

The role requires multitasking, accuracy, and adherence to evolving policies. You’ll manage 5–6 conversations at once, follow workflows, and participate in language assessments during the

Qualifications

• Experience providing customer support through high-volume inbound messaging.
• Successful management of 5–6 simultaneous chat conversations.
• Ability to learn new systems and workflows quickly.
• Excellent attention to detail and multitasking ability.

Responsibilities

• Handle inbound messages for customer support in Vietnamese and English.
• Assist with account questions, billing inquiries, and technical troubleshooting.
• Research knowledge base articles and apply workflows to resolve issues.
• Maintain multiple conversations across different tools with accuracy.
• Deliver thoughtful, personalized customer experiences.

Skills

Vietnamese fluency

English fluency

Customer support

Job description

ModSquad is seeking experienced Customer Service Representatives to join our fully remote team for a leading music streaming platform. You’ll handle inbound messages in Vietnamese and English, assist with account questions, billing inquiries, and technical issues, delivering excellent customer experiences.

The role requires multitasking, accuracy, and adherence to evolving policies. You’ll manage 5–6 conversations at once, follow workflows, and participate in language assessments during the