Remote Bilingual Vietnamese CX Specialist

E2E Alignment Healthcare USA, LLC; California; Remote; USD 42,000 - 58,000; Full time

Job summary

Alignment Health seeks a Customer Experience Specialist to deliver compassionate, seamless service to members. This remote role requires bilingual Vietnamese/English proficiency and the ability to navigate multiple systems, documenting interactions in real time while addressing inquiries and issues.

Ideal candidates have 2+ years in healthcare-related customer service, with a high school diploma or higher. Training emphasizes HIPAA compliance, confidentiality, and KPI-driven performance.

Qualifications

• 2+ years in customer service in healthcare or Medicare Advantage.
• Associate or Bachelor’s degree may be considered.
• Demonstrated ability to use technology and follow workflow.
• Minimum typing speed of 40 WPM.

Responsibilities

• Build caring connections with every member empathically.
• Own each member interaction end-to-end and resolve inquiries.
• Document interactions in real time for continuity of care.
• Address complaints and escalate when needed.
• Support outbound outreach programs to improve engagement.

Skills

Bilingual Vietnamese

English proficiency

CRM systems

Typing speed 40 WPM

Education

High school diploma or GED

Associate/Bachelor's preferred

Tools

CRM software

Microsoft Outlook

Excel

Phone systems

Job description

Alignment Health seeks a Customer Experience Specialist to deliver compassionate, seamless service to members. This remote role requires bilingual Vietnamese/English proficiency and the ability to navigate multiple systems, documenting interactions in real time while addressing inquiries and issues.

Ideal candidates have 2+ years in healthcare-related customer service, with a high school diploma or higher. Training emphasizes HIPAA compliance, confidentiality, and KPI-driven performance.