Remote Bilingual Vietnamese Customer Care Specialist

Alignment Health; California; A distancia; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to members—primarily older adults and individuals with disabilities. This remote role requires the ability to navigate multiple systems, respond with empathy, and resolve issues accurately on the first contact.

You will contribute to a culture of trust and excellence, supporting benefits inquiries, eligibility, provider networks, and service programs while meeting defined KPIs across a

Formación

• 2+ years of customer service, contact center, or member support experience.
• Healthcare and/or Medicare Advantage experience preferred.
• Remote role within the contiguous US.

Responsabilidades

• Take ownership of member interactions, listening, advocating, and resolving issues.
• Build caring connections with empathy, patience, and respect.
• Deliver exceptional service and strive for first-call resolution.
• Respond to inquiries about benefits, eligibility, services, policies, and procedures.
• Assist with provider network and claim/reimbursement inquiries and related services.
• Document all interactions accurately in real time.
• Address complaints and disenrollment concerns, escalating when needed.
• Support outbound outreach and service programs to improve engagement.

Conocimientos

Bilingual Vietnamese / English

Customer service

Communication

Typing 40 WPM

CRM navigation

Empathy and patience

Attention to detail

Multitasking

Educación

High school diploma or GED

College degree preferred

Herramientas

MS Outlook

MS Word

MS Excel

CRM systems

Contact Center solutions

Descripción del empleo

Alignment Health is seeking a Customer Experience Specialist to deliver compassionate, seamless service to members—primarily older adults and individuals with disabilities. This remote role requires the ability to navigate multiple systems, respond with empathy, and resolve issues accurately on the first contact.

You will contribute to a culture of trust and excellence, supporting benefits inquiries, eligibility, provider networks, and service programs while meeting defined KPIs across a