Remote Bilingual Support Pro: Spanish & English

ModSquad; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

ModSquad is partnering with a leading music streaming platform and seeking experienced Customer Service Representatives to join our fully remote team. You’ll handle inbound messaging in Spanish and English, assist with account questions, billing inquiries, and technical troubleshooting while delivering exceptional service.

You’ll manage multiple conversations, research knowledge base articles, and adapt to evolving policies in a fast-paced environment.

Qualifications

• Experience providing customer support through high-volume inbound messaging.
• Ability to manage multiple chats concurrently with accuracy.

Responsibilities

• Assist customers with account questions, billing inquiries, and technical troubleshooting via inbound messaging in Spanish and English.
• Navigate workflows and knowledge bases to resolve issues.
• Maintain high-quality service and documentation across platforms.

Skills

Bilingual Spanish/English

High-volume support

Multitasking

Research workflows

Tools

CRM systems

Knowledge base

Ticketing systems

Job description

ModSquad is partnering with a leading music streaming platform and seeking experienced Customer Service Representatives to join our fully remote team. You’ll handle inbound messaging in Spanish and English, assist with account questions, billing inquiries, and technical troubleshooting while delivering exceptional service.

You’ll manage multiple conversations, research knowledge base articles, and adapt to evolving policies in a fast-paced environment.