Remote Bilingual Spanish/English Customer Support

Teleperformance; United States; À distance; USD 38 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(K) plans

Life insurance

FSA plans

Retailer discounts

Résumé du poste

Teleperformance is seeking a Customer Support Specialist in the United States to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced setting. You will use a suite of web-based tools to resolve questions, maintain customer privacy, and aim for first-call resolution.

The role emphasizes service delivery, strong communication, and a collaborative approach across teams.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Strong communication and active listening skills.
• Comfortable with Windows-based computer systems.
• College degree preferred but not required.
• Customer service and/or sales experience is a plus.

Responsabilités

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Connaissances

Customer service

Active listening

Communication

Problem solving

Team collaboration

Attention to detail

Windows basics

Formation

High School Diploma or equivalent

Description du poste

Teleperformance is seeking a Customer Support Specialist in the United States to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence in a fast-paced setting. You will use a suite of web-based tools to resolve questions, maintain customer privacy, and aim for first-call resolution.

The role emphasizes service delivery, strong communication, and a collaborative approach across teams.