Remote Bilingual Spanish/English Customer Advocate

Frontline Call Center; Texas; Remote; USD 17,000 - 24,000; Full time

Job summary

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative. You will support individuals by connecting them to emergency shelters and resources from home, with guaranteed attendance for orientation and training, and weekend availability.

Ideal candidates are fluent in Spanish and English, have customer service or call center experience, and are comfortable navigating multiple software systems.

Qualifications

• Bilingual Spanish/English speakers required (written and spoken).
• Experience in customer service or call center preferred.
• Remote work experience is a plus; tech-savvy with multiple systems.

Responsibilities

• Assist individuals by connecting them to emergency shelter and resources.
• Provide courteous support, verify information, and document interactions accurately.

Skills

Bilingual Spanish/English

Customer service

Call center experience

Job description

Frontline Group is seeking a Remote Bilingual Spanish/English Customer Service Representative. You will support individuals by connecting them to emergency shelters and resources from home, with guaranteed attendance for orientation and training, and weekend availability.

Ideal candidates are fluent in Spanish and English, have customer service or call center experience, and are comfortable navigating multiple software systems.