Remote Bilingual Spanish Customer Support Specialist

ZenHire AI Technologies Delaware Inc; North Carolina; Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Training pay

Health benefits

Paid time off

Life insurance

Job summary

Continuum Global Solutions is hiring for a fully remote Spanish bilingual Customer Service Representative based in North Carolina. You will handle NYC resident inquiries about city services, create work orders, and route requests to appropriate departments with accuracy and courtesy.

Training is provided, with benefits starting day one, and opportunities for growth in a supportive team environment. Evening/weekend availability may be required to meet business needs.

Qualifications

• Bilingual in Spanish with strong command of the English language; training conducted in English.
• Professional written and verbal communication skills.
• High level of computer proficiency and ability to use common software.
• Commitment to professionalism and a positive customer service experience.

Responsibilities

• Actively listen to callers to understand concerns, build rapport, and create a positive customer experience
• Address inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

Skills

Bilingual Spanish-English

Strong communication

Computer proficiency

Education

High school diploma or GED

Associate degree

Job description

Continuum Global Solutions is hiring for a fully remote Spanish bilingual Customer Service Representative based in North Carolina. You will handle NYC resident inquiries about city services, create work orders, and route requests to appropriate departments with accuracy and courtesy.

Training is provided, with benefits starting day one, and opportunities for growth in a supportive team environment. Evening/weekend availability may be required to meet business needs.