Remote Bilingual Spanish Customer Advocate

ZenHire AI Technologies Delaware Inc; Pennsylvania; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits start day 1

Paid time off

Company-paid life insurance

Job summary

Continuum Global Solutions, a King TeleServices subsidiary, seeks Spanish bilingual Customer Service Representatives to support New York City residents remotely from Pennsylvania. Training is paid, benefits begin day one, and PTO is offered. Candidates must live in PA and have a high school diploma or GED with customer service experience.

Availability includes evenings and weekends. Role focuses on listening to callers, routing requests, and delivering accurate information with professionalism.

Qualifications

• Bilingual in Spanish with strong command of English.
• High school diploma or GED; 2+ years customer service, or Associate degree with 1+ year experience.
• Professional written and verbal communication skills.
• Must live in the state of Pennsylvania.
• Open and flexible availability, including evenings and weekends.

Responsibilities

• Actively listen to callers to understand concerns and build rapport.
• Address inquiries from New York City residents related to city services.
• Create work orders, route requests, and document resident complaints accurately.
• Provide accurate information in a timely, professional manner.
• Direct requests to the appropriate department or agency for action.
• Maintain a professional demeanor with all customers.
• Build knowledge through training and feedback to improve performance.
• Adapt to changing business needs and support additional call types.

Skills

Bilingual Spanish

Written communication

Verbal communication

Computer proficiency

Flexible availability

Education

High school diploma or GED

Associate degree

Job description

Continuum Global Solutions, a King TeleServices subsidiary, seeks Spanish bilingual Customer Service Representatives to support New York City residents remotely from Pennsylvania. Training is paid, benefits begin day one, and PTO is offered. Candidates must live in PA and have a high school diploma or GED with customer service experience.

Availability includes evenings and weekends. Role focuses on listening to callers, routing requests, and delivering accurate information with professionalism.