Bilingual Customer Service Representative

Continuum Global Solutions, LLC; New York, Northern (NY, KY); Hybrid; USD 23,000 - 27,000; Full time

Benefits offered by this job

Training wage

Shift differential

Health benefits from day 1

Paid time off

401(k) plan

Life Insurance

Job summary

Continuum Global Solutions in Brooklyn, NY is hiring Spanish bilingual customer service representatives for on-site support of New York residents. You will listen, resolve inquiries, and route requests with care and professionalism.

Paid training, health and wellness benefits, paid time off, and opportunities for professional growth are available. We are seeking individuals who can deliver friendly, accurate service in a fast-paced environment.

Qualifications

• 2+ years customer service experience; 1 year if Associate degree.
• Bilingual in Spanish with strong English; English training provided.
• Excellent written and verbal communication.
• Proactive, professional, and positive demeanor.

Responsibilities

• Actively listen to callers, build rapport, and create a positive experience.
• Handle inquiries from New York City residents about city services.
• Create work orders, route requests to departments, document complaints.
• Provide accurate information in a timely, courteous manner.
• Direct requests to appropriate department or agency.
• Maintain professionalism with all customers and show respect.
• Learn and adapt through training and feedback, supporting multiple call types.

Skills

Bilingual Spanish

Customer service

Communication skills

On-site work readiness

Education

High school diploma or GED

Associate degree (optional)

Job description

Full-Time

Job Description

Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.

Are you an exceptional listener who thrives on solving problems and helping others?
Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support?

At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to grow with a company that values compassion, collaboration, integrity, and excellence.

King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.

This full-time position located in Brooklyn, New York offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.

RESPONSIBILITIES:

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Address incoming inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

REQUIREMENTS:

• High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
• Bilingual in Spanish with strong command of the English language required; training will be conducted in English
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
• Open and flexible availability, including evenings and both weekend days, based on business needs
• Must be able to work onsite in Brooklyn, New York

BENEFITS & PERKS:

• Training wage $17 per hour, earn up to $19.25 per hour based on shift & tenure
• After Training - Shift differential (specific shifts)
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

About Continuum Global Solutions

Continuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at www.continuumgbl.com .

Equal Opportunity Employer

Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA.

Code of Ethics

We are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.

Continuum Global Solutions

Continuum Global Solutions is a leading business process outsourcing (BPO) provider specializing in customer care and support services. With operations spanning multiple countries, Continuum leverages advanced technology and skilled professionals to deliver seamless, high-quality customer interactions for clients across various industries, including telecommunications, healthcare, finance, and retail.

Our Vision

Be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results.

Our Mission

Empower and support our employees to reach unimaginable heights while growing our business to make a global impact.