Bilingual CS Rep Spanish Onsite Brooklyn

Continuum Global Solutions, LLC; New York, Northern (NY, KY); Hybrid; USD 23,000 - 27,000; Full time

Benefits offered by this job

Training wage

Shift differential

Health benefits from day 1

Paid time off

401(k) plan

Life Insurance

Job summary

Continuum Global Solutions in Brooklyn, NY is hiring Spanish bilingual customer service representatives for on-site support of New York residents. You will listen, resolve inquiries, and route requests with care and professionalism.

Paid training, health and wellness benefits, paid time off, and opportunities for professional growth are available. We are seeking individuals who can deliver friendly, accurate service in a fast-paced environment.

Qualifications

• 2+ years customer service experience; 1 year if Associate degree.
• Bilingual in Spanish with strong English; English training provided.
• Excellent written and verbal communication.
• Proactive, professional, and positive demeanor.

Responsibilities

• Actively listen to callers, build rapport, and create a positive experience.
• Handle inquiries from New York City residents about city services.
• Create work orders, route requests to departments, document complaints.
• Provide accurate information in a timely, courteous manner.
• Direct requests to appropriate department or agency.
• Maintain professionalism with all customers and show respect.
• Learn and adapt through training and feedback, supporting multiple call types.

Skills

Bilingual Spanish

Customer service

Communication skills

On-site work readiness

Education

High school diploma or GED

Associate degree (optional)

Job description

Continuum Global Solutions in Brooklyn, NY is hiring Spanish bilingual customer service representatives for on-site support of New York residents. You will listen, resolve inquiries, and route requests with care and professionalism.

Paid training, health and wellness benefits, paid time off, and opportunities for professional growth are available. We are seeking individuals who can deliver friendly, accurate service in a fast-paced environment.