Remote Bilingual Service Associate (EN/CN)

UnitedHealth Group; United States; Remote; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

UnitedHealth Group in the United States is seeking a Group Service Associate to deliver exceptional service to members, BAs, and Brokers. You will handle inquiries, resolve eligibility and enrollment issues, and educate clients on policy details, working remotely across the U.S.

The role requires 1+ year of customer service experience, bilingual proficiency in English, Cantonese and Mandarin, and strong problem-solving skills.

Qualifikationen

• 1+ year of customer service experience.
• Fluent in English, Cantonese and Mandarin.
• Strong problem-solving abilities.

Aufgaben

• Provide excellent service to members, BAs and Brokers.
• Answer inbound inquiries and resolve issues on eligibility, enrollment, bills, and benefits.
• Educate BAs, Brokers, and members on protocols and procedures.
• meet productivity, schedule adherence, and quality standards.
• Assist BAs and Brokers on small group renewals and renewals reminders.
• Explain renewal processes and assist with renewal forms.

Kenntnisse

Customer service

Bilingual English Cantonese Mandarin

Problem solving

commute distance to Flushing NY

Jobbeschreibung

UnitedHealth Group in the United States is seeking a Group Service Associate to deliver exceptional service to members, BAs, and Brokers. You will handle inquiries, resolve eligibility and enrollment issues, and educate clients on policy details, working remotely across the U.S.

The role requires 1+ year of customer service experience, bilingual proficiency in English, Cantonese and Mandarin, and strong problem-solving skills.