Asian Initiative Group Service Associate

UnitedHealth Group; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

UnitedHealth Group in the United States is seeking a Group Service Associate to deliver exceptional service to members, BAs, and Brokers. You will handle inquiries, resolve eligibility and enrollment issues, and educate clients on policy details, working remotely across the U.S.

The role requires 1+ year of customer service experience, bilingual proficiency in English, Cantonese and Mandarin, and strong problem-solving skills.

Qualifications

• 1+ year of customer service experience.
• Fluent in English, Cantonese and Mandarin.
• Strong problem-solving abilities.

Responsibilities

• Provide excellent service to members, BAs and Brokers.
• Answer inbound inquiries and resolve issues on eligibility, enrollment, bills, and benefits.
• Educate BAs, Brokers, and members on protocols and procedures.
• meet productivity, schedule adherence, and quality standards.
• Assist BAs and Brokers on small group renewals and renewals reminders.
• Explain renewal processes and assist with renewal forms.

Skills

Customer service

Bilingual English Cantonese Mandarin

Problem solving

commute distance to Flushing NY

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Remote: You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Key Responsibilities:

• As a Group Service Associate, responsible for providing excellent service to members, BAs and Brokers.
• Provide service to BAs, Brokers and Members
• Answer inbound call inquiries from BAs, brokers and members.
• Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately.
• Proactively educate BAs, Broker and members for enhanced understanding on protocols and procedures.
• Consistently meet established productively, schedule adherence, and quality standards.
• Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
• Actively seek out improvement opportunities.
• Assist BAs and Brokers on small group renewals
• Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminder
• Explain renewal process and assist BAs with necessary renewal forms
• Act as consultant to assist BAs on plan design/benefits changes to meet groups' needs
• Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system.
• Enhance relationship with BAs through renewal process to improve group retention.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• +1 years of Customer Service experience
• Bilingual, fluent in English and Cantonese and Mandarin
• Intermediate Problem Solving skills
• Commutable distance to Flushing, NY

Preferred Qualifications:

• Communication and relationship building skills
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as,

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

(all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN