Bilingual Scheduling Center Agent

0507 Team TAG Services, LLC; Florida; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off

401K – with generous company match

Job summary

Aspen Dental is hiring a Spanish bilingual Scheduling Center Agent to work from home in a high-volume, patient-focused environment. You will be the first point of contact for new patients, scheduling appointments and answering questions to connect patients with care.

Requirements include a High School Diploma or equivalent, professional Spanish and English proficiency, 1+ years in customer service, and comfort with technology.

Qualifications

• High School Diploma or equivalent.
• Professional proficiency in both English and Spanish.
• 1+ years of customer service experience in a fast-paced environment.
• Desire to succeed in a goal-driven setting.
• Strong communication and professional speaking skills.
• Tech-savvy with comfortable use of provided technology.
• Stable internet: wired connection, at least 100 Mbps down / 10 Mbps up.
• Quiet, HIPAA-compliant private workspace.
• Some evenings and weekend scheduling availability.

Responsibilities

• Schedule appointments for patients as the first point of contact.
• Answer inbound calls in a high-volume environment and address questions.
• Listen empathetically and use sales/service techniques to set appointments.
• Focus on appointment acceptance and customer care to meet goals.
• Perform additional duties as assigned by Call Center Leadership.

Skills

Bilingual English/Spanish

Customer Service

Call Center Experience

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon, don’t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people’s lives. Most importantly, you’ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.

Job Duties:

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments
• Focus on appointment acceptance and customer care to reach individual and call center goals
• Additional duties as assigned by the Call Center Leadership team

Job Requirements:

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal and consumer driven environment
• Communication skills, with the ability to speak clearly and professionally
• Tech-savvy - Ability to navigate provided technology efficiently
• Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPPA compliant, private workspace
• Some evening and weekend scheduling availability required

Compensation and Benefits:

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days
• Various full and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K – with generous company match