Remote Bilingual Scheduling Agent - Spanish/English

Aspen Dental; Michigan; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Paid time off

401K with company match

Job summary

Aspen Dental has over 1000 locations and is offering full-time and part-time opportunities for a Spanish bilingual Scheduling Center Agent who works from home. You will partner with patients to schedule appointments, providing critical access to care and improving dental health.

Virtual training begins soon; career development paths are available to help you advance and improve your quality of life. In a high-volume call center, you will handle inbound calls, greet patients, understand needs,

Qualifications

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience required (retail, call center, or hospitality preferred).
• Desire to succeed in a fast-paced, goal and consumer driven environment.
• Communication skills, with the ability to speak clearly and professionally.
• Tech‑savvy - Ability to navigate provided technology efficiently.
• Must have Cable/Fiber connect internet, with hardwired setup within 6 feet of router, and be at least 100 Mbps download and 10 Mbps upload.
• Must have a quiet, HIPPA compliant, private workspace.
• Some evening and weekend scheduling availability required.

Responsibilities

• Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns
• Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach goals.
• Additional duties as assigned by the Call Center Leadership team

Skills

Bilingual Spanish-English

Education

High School Diploma or equivalent

Job description

Aspen Dental has over 1000 locations and is offering full-time and part-time opportunities for a Spanish bilingual Scheduling Center Agent who works from home. You will partner with patients to schedule appointments, providing critical access to care and improving dental health.

Virtual training begins soon; career development paths are available to help you advance and improve your quality of life. In a high-volume call center, you will handle inbound calls, greet patients, understand needs,