Remote Bilingual Retention Specialist (English/Spanish)

Smart Start, Inc.; Lynchburg (VA); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health plan

401(k) with company match

Performance incentives

Remote-friendly environment

Birthday & Anniversary bonus

Discounts

Job summary

Smart Start, Inc. is seeking a Remote Retention Program Advisor to handle appointment scheduling and account inquiries in a high-volume environment. You will use retention rebuttals to overcome hesitations and secure installations or rebookings while delivering empathetic, solution-oriented service.

This role offers hourly pay with uncapped performance incentives, a comprehensive health plan, a 401(k) with company match, and a supportive remote-work culture focused on growth and impact.

Qualifications

• Minimum 6 months of customer service or retention experience.
• Bilingual English/Spanish required; additional compensation.
• Strong multitasking and navigation of multiple systems during live calls.
• Excellent verbal and written communication; professional demeanor.

Responsibilities

• Handle inbound and outbound calls for appointment rescheduling and inquiries.
• Guide customers through the installation process and policy details.
• Address objections with retention-focused solutions to protect revenue.
• Document customer interactions in CRM and scheduling systems.
• Collaborate with internal teams and partners to ensure service quality.
• Meet performance metrics for retention and call handling.

Skills

Bilingual English/Spanish

Customer service experience

Strong multitasking

CRM proficiency

Verbal & written communication

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Job description

Smart Start, Inc. is seeking a Remote Retention Program Advisor to handle appointment scheduling and account inquiries in a high-volume environment. You will use retention rebuttals to overcome hesitations and secure installations or rebookings while delivering empathetic, solution-oriented service.

This role offers hourly pay with uncapped performance incentives, a comprehensive health plan, a 401(k) with company match, and a supportive remote-work culture focused on growth and impact.