Remote Bilingual Retention Specialist (English/Spanish)

Smart Start, Inc.; Cleburne (TX); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

401(k) with company match

Birthday & Anniversary bonus

Company discounts

Legal services

Job summary

Smart Start, Inc. is seeking a Retention Program Advisor for a fully remote role. You will engage with potential customers to schedule installations, answer inquiries, and maintain strong relationships while balancing high-volume calls.

Qualifications include bilingual English/Spanish, at least a high school diploma, and 6 months in customer service or retention roles. The position offers uncapped incentives, comprehensive benefits, and a supportive remote work environment.

Qualifications

• Bilingual English/Spanish proficiency required.
• High school diploma or equivalent.
• Minimum 6 months of customer service or retention-focused experience.
• Experience handling objections and conflict resolution preferred.
• Strong multitasking and CRM navigation skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Handle inbound/outbound calls for appointment rescheduling and inquiries.
• Assist customers through installation steps and policy procedures.
• Address cancellations by identifying root concerns and offering retention solutions.
• Document interactions in CRM and scheduling systems.
• Navigate multiple systems during live calls while staying solution-focused.
• De-escalate challenging situations with empathy and professionalism.
• Collaborate with internal teams and partners for seamless service.

Skills

Bilingual English/Spanish

Multitasking

Customer service

Verbal & written communication

Remote work

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office

Job description

Smart Start, Inc. is seeking a Retention Program Advisor for a fully remote role. You will engage with potential customers to schedule installations, answer inquiries, and maintain strong relationships while balancing high-volume calls.

Qualifications include bilingual English/Spanish, at least a high school diploma, and 6 months in customer service or retention roles. The position offers uncapped incentives, comprehensive benefits, and a supportive remote work environment.