Remote Bilingual Reservation Agent (English/Spanish)

MaziCTools; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

MaziCTools is hiring a Remote Bilingual Reservation Agent to assist Broward County Transit TOPS Customers from home. Ideal candidates will be bilingual in English and Spanish, possess excellent communication skills, and show empathy while resolving customer needs.

Responsibilities include professional customer communication, assistance with transportation scheduling, and effective de-escalation of upset customers. Candidates must meet specific technology requirements to qualify for this role.

Qualifications

• Bilingual (English & Spanish) is a MUST.
• Strong desire to be helpful and take ownership to resolve customer situations.
• Dependable and consistent, history of good attendance.

Responsibilities

• Communicate with customers in a proactive and professional manner.
• Assist customers in scheduling transportation services with empathy.
• Respond to questions and provide information while exceeding expectations.

Skills

Bilingual (English & Spanish)

Excellent oral communication skills

Empathetic and active listening

Resourcefulness

Positive outlook and enthusiastic attitude

Tools

Windows 10 or 11 Pro

USB Headset with Microphone

Integrated or USB Camera

Job description

MaziCTools is hiring a Remote Bilingual Reservation Agent to assist Broward County Transit TOPS Customers from home. Ideal candidates will be bilingual in English and Spanish, possess excellent communication skills, and show empathy while resolving customer needs.

Responsibilities include professional customer communication, assistance with transportation scheduling, and effective de-escalation of upset customers. Candidates must meet specific technology requirements to qualify for this role.