Remote Bilingual PCI Support Specialist

IXOPAY; Dallas (TX); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Remote work

Job summary

IXOPAY is seeking a bilingual Customer Support Representative (English) to assist merchants with PCI SAQ and compliance questions. You will support customers via phone, email and chat, document interactions, and ensure timely issue resolution from a remote-based role in Dallas.

The role emphasizes strong English communication, problem solving, and a customer-first approach, with a full-time hourly schedule and a pay rate of $16.50 per hour.

Qualifications

• Professional fluency in English (spoken and written).
• Strong communication and customer service skills.
• Comfortable with computers, web apps, email, chat and phone systems.
• Ability to multitask while staying accurate and detail focused.
• Strong problem-solving and customer-first mindset.
• Able to work independently and as part of a team.
• Typing speed of at least 35 words per minute.

Responsibilities

• Guide merchants through the PCI Self-Assessment Questionnaire (SAQ) process.
• Respond to customer inquiries via phone, email, and chat in English.
• Identify customer needs, troubleshoot issues, and provide clear guidance.
• Document customer interactions and maintain merchant records.
• Follow up on open cases to ensure timely resolution.
• Handle customer concerns with professionalism and empathy.
• Collaborate with teammates to deliver a high-quality customer experience.

Skills

English fluency

Strong communication

Computer proficiency

Multitasking

Problem solving

Independent and team player

Typing speed 35 wpm

Job description

IXOPAY is seeking a bilingual Customer Support Representative (English) to assist merchants with PCI SAQ and compliance questions. You will support customers via phone, email and chat, document interactions, and ensure timely issue resolution from a remote-based role in Dallas.

The role emphasizes strong English communication, problem solving, and a customer-first approach, with a full-time hourly schedule and a pay rate of $16.50 per hour.