Remote Insurance Support Agent (Federal Benefits)

Senture, LLC; United States; A distancia; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health stipend

Temporary assignment through December

Descripción de la vacante

Senture, LLC seeks a Federal Employee Insurance Customer Service Agent to assist individuals with insurance benefits and enrollment options. You will handle inbound and outbound calls, navigate web-based systems, and provide a positive experience with every interaction.

The role includes paid training, a Monday–Friday schedule 8:00 AM–9:00 PM EST, and a temporary assignment through December. A dedicated transfer program supports future opportunities within the company.

Formación

• High School Diploma or GED required.
• Prior call center or customer service experience desirable.
• Excellent verbal and written communication skills.

Responsabilidades

• Answer customer inquiries with professional courtesy and provide exceptional service.
• Document inquiries into a database.
• Verify and update customer information as needed.
• Listen actively to identify opportunities to offer additional information.
• Follow up with callers as necessary.
• Use center data to improve performance.
• Outbound calls to collect client information.
• Adhere to shift schedules and attendance requirements.

Conocimientos

Customer service

Verbal communication

Written communication

Multi-tasking

Data entry

Educación

High School Diploma or GED

Herramientas

Databases

Descripción del empleo

Senture, LLC seeks a Federal Employee Insurance Customer Service Agent to assist individuals with insurance benefits and enrollment options. You will handle inbound and outbound calls, navigate web-based systems, and provide a positive experience with every interaction.

The role includes paid training, a Monday–Friday schedule 8:00 AM–9:00 PM EST, and a temporary assignment through December. A dedicated transfer program supports future opportunities within the company.