Bilingual Hospital Billing CSR (Remote) with Benefits

Shared Services Center - Nashville; Nashville (TN); Remoto; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

401(k) with match

Student loan support

Tuition assistance

Paid time off

Descrizione del lavoro

Shared Services Center - Nashville is seeking a Bilingual Call Center Representative for Hospital Billing in a remote capacity. This entry-level role handles inquiries via phone, email, and chat, aiming for timely resolutions and high customer satisfaction.

You will work in a performance-driven environment, follow service metrics, and collaborate with multiple departments to ensure effective issue resolution. A supportive team and growth opportunities are highlighted.

Competenze

• HS Diploma or GED required.
• Associate Degree or some college coursework in a related field preferred.
• 1-2 years of customer service experience required, preferably in a call center or help desk environment.
• 1 year of experience in a hospital or physical business office preferred.
• 1 year of experience in call center with productivity expectations with high call volumes including customer correspondence.
• 1 year of experience with medical revenue cycle processes from scheduling through agency placement and final account disposition.
• Knowledge of insurance collection follow up or self-pay collections; EOB, Remits, and UB-04s preferred.
• Bilingual in English and Spanish.

Mansioni

• Responds to customer inquiries through phone, email, chat, or other channels.
• Clarifies and resolves customer issues by identifying needs and root causes.
• Escalates complex issues for timely resolution.
• Provides triage support for common issues related to platforms and back-office processes.
• Documents interactions in the CRM system with detailed records.
• Adheres to KPIs including productivity, response times, and customer satisfaction.
• Delivers professional, patient-focused service and collaborates with peers and supervisors.
• Performs other duties as assigned.

Conoscenze

Bilingual English/Spanish

Customer service

Verbal and written communication

Multitasking

Team collaboration

Formazione

HS Diploma or GED

Associate degree or some college coursework

Strumenti

Microsoft Office Suite

CRM platforms

Descrizione del lavoro

Shared Services Center - Nashville is seeking a Bilingual Call Center Representative for Hospital Billing in a remote capacity. This entry-level role handles inquiries via phone, email, and chat, aiming for timely resolutions and high customer satisfaction.

You will work in a performance-driven environment, follow service metrics, and collaborate with multiple departments to ensure effective issue resolution. A supportive team and growth opportunities are highlighted.