Remote Bilingual Homeowners Insurance Agent

kin; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid 10-week training

Fully remote position

Job summary

Kin is hiring a remote, bilingual customer service specialist to support homeowners insurance policyholders across multiple U.S. states. The role handles high-volume inbound and outbound calls on policies, billing and coverage, primarily by phone with chat and email support.

New hires complete a paid 10-week training before handling live customer work, and applicants must reside in one of 32 approved states. The position offers a fully remote setup with standard weekday hours.

Qualifications

• Active P&C or Personal Lines license is required.
• Bilingual Spanish-speaking proficiency is required.
• At least 6 months of P&C homeowner insurance customer service experience.

Responsibilities

• Respond to inbound and outbound customer contacts via phone, chat, and email about policies, payments, cancellations, and coverage details.
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds accurately.
• Educate policyholders on coverage details and policy changes to aid decision making.
• Coordinate with banks and lenders to collect documentation and maintain policy compliance.
• Navigate multiple systems to resolve inquiries in a timely manner.
• Identify process improvements and share feedback to strengthen customer experience.

Skills

Bilingual Spanish

Active listening

Education

P&C license

Tools

Google Workspace

Job description

Kin is hiring a remote, bilingual customer service specialist to support homeowners insurance policyholders across multiple U.S. states. The role handles high-volume inbound and outbound calls on policies, billing and coverage, primarily by phone with chat and email support.

New hires complete a paid 10-week training before handling live customer work, and applicants must reside in one of 32 approved states. The position offers a fully remote setup with standard weekday hours.