Remote Tier 1 Help Desk Specialist

Senture; United States; Remote; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

Senture is seeking a Tier 1 Helpdesk Call Center Representative to provide top-notch customer support remotely. The representative will assist insurance issuers, agents, and users of Health Insurance Exchanges with various inquiries via phone, chat, and email. Required qualifications include a high school diploma, customer service experience, and familiarity with help desk ticketing software like ServiceNow. The role demands excellent communication skills and the ability to pass background checks, with the opportunity for flexible remote work.

Qualifikationen

• High School Diploma or GED required.
• Ability to pass a federal background check and drug screen.
• Prior experience in customer service, help desk or ticketing support.

Aufgaben

• Deliver Tier 1 service desk support for various stakeholders.
• Log user inquiries in ServiceNow and manage account access issues.
• Triage inquiries and provide general policy information as required.

Kenntnisse

Customer service experience

Help desk and ticketing support

Service Now

Bilingual

Ausbildung

High School Diploma or GED

Tools

ServiceNow

SolarWinds

ZenDesk

Jobbeschreibung

Senture is seeking a Tier 1 Helpdesk Call Center Representative to provide top-notch customer support remotely. The representative will assist insurance issuers, agents, and users of Health Insurance Exchanges with various inquiries via phone, chat, and email. Required qualifications include a high school diploma, customer service experience, and familiarity with help desk ticketing software like ServiceNow. The role demands excellent communication skills and the ability to pass background checks, with the opportunity for flexible remote work.