Remote Bilingual IT Help Desk Analyst (Spanish/English)

CAI; Austin (TX); Remote; USD 20,000 - 29,000; Full time

Job summary

CAI is hiring a Bilingual (Spanish/English) Service Desk Analyst for remote work aligned with EST hours (4:00am–12:30pm). You will provide Level 1 IT support to English and Spanish-speaking users via phone, email, and chat.

Responsibilities include troubleshooting hardware and software, password resets, documenting issues, and escalating unresolved tickets with clear notes. This role requires strong customer service and problem-solving skills and a high school diploma.

Qualifications

• Minimum 6 months experience in a Service Desk or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• Bilingual in English and Spanish (written and oral).

Responsibilities

• Provide General IT end-user support.
• Interact via telephone, email, chat with customers to diagnose issues.
• Perform first level support: password resets, hardware/software troubleshooting.
• Document and escalate issues with clear notes to next level.
• Record, categorize, and close all tickets and monitor progress.

Skills

Bilingual

Service Desk

Customer support

Troubleshooting

Documentation

Communication skills

Education

High School Diploma

Associate degree preferred

Job description

CAI is hiring a Bilingual (Spanish/English) Service Desk Analyst for remote work aligned with EST hours (4:00am–12:30pm). You will provide Level 1 IT support to English and Spanish-speaking users via phone, email, and chat.

Responsibilities include troubleshooting hardware and software, password resets, documenting issues, and escalating unresolved tickets with clear notes. This role requires strong customer service and problem-solving skills and a high school diploma.