Remote Bilingual Customer Service Rep (Spanish/English)

Oscar Health, Inc.; Yuma (AZ); Remote; USD 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time

Zusammenfassung

Oscar Health, Inc. is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote position is open to residents of Arizona, with occasional travel for meetings and events.

The role pays $20.00–$21.00 per hour, with a potential $1.00 hourly bonus upon bilingual assessment and eligibility for benefits and vacation accrual. You will handle daily customer interactions and back-office tasks following SOPs, reporting to the Concierge Operations

Qualifikationen

• Bilingual in Spanish and English required.
• 1+ year of experience in a high-volume or customer-focused setting.
• Healthcare experience at least 6 months preferred.
• High school diploma or GED required.

Aufgaben

• Develop understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and vendors across channels.
• Manage an assigned caseload, maintain service delivery, productivity, and quality.
• Escalate and resolve issues to ensure timely turnaround and compliance.

Kenntnisse

Bilingual (Spanish/English)

Customer service

Ausbildung

HS diploma or GED

Jobbeschreibung

Oscar Health, Inc. is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote position is open to residents of Arizona, with occasional travel for meetings and events.

The role pays $20.00–$21.00 per hour, with a potential $1.00 hourly bonus upon bilingual assessment and eligibility for benefits and vacation accrual. You will handle daily customer interactions and back-office tasks following SOPs, reporting to the Concierge Operations