Bilingual Customer Service Associate - Spanish/English

Oscar Health; Tallahassee (FL); Teletrabalho; USD 28 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid sick time

Parental leave

401(k) plan

Life and disability insurance

Wellness time & reimbursements

Resumo da oferta

Oscar Health is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role, open to Florida residents, handles daily customer interactions and back-office tasks following SOPs, reporting to the Concierge Operations Manager.

Occasional travel may be required for meetings and events. Fluency in Spanish and English is required, with 1+ year in a high-volume customer setting and a high school diploma or GED.

Qualificações

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• High school diploma or GED

Responsabilidades

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Support the leadership team by identifying issues through established escalation pathways
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)

Conhecimentos

Bilingual Spanish/English

Formação académica

High school diploma or GED

Ferramentas

Google Suite

Microsoft Office

Descrição da oferta de emprego

We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.You will report to the Concierge Operations Manager.This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-RemoteThe set pay rate for this role is $20.00 - $21.00 per hour. You may be eligible to receive an additional $1.00 per hour upon successful completion of the bilingual assessment.

Responsibilities

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Support the leadership team by identifying issues through established escalation pathways
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)

Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• High school diploma or GED

Bonus points

• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.