Bilingual Member Support Specialist - Spanish/English Remote

Oscar-Health-; Florida; Remote; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

15 days vacation per year

Remote work

Job summary

Oscar Health in Georgia is seeking a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role handles daily activities in a health insurance company, including customer interactions and back-office tasks, reporting to the Concierge Operations Manager.

The role requires Spanish-English bilingual proficiency, 1+ year in a high-volume setting, and 6+ months healthcare experience. Daily work is home-based with occasional travel for meetings and events.

Qualifications

• 1+ years in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED (minimum)
• Strong quantitative or analytical skills to solve problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Responsibilities

• Understand Oscar's processes, procedures and tools.
• Interact with members, brokers, providers, and Oscar vendors via multiple channels.
• Manage an assigned caseload while maintaining service delivery, productivity and quality.
• Build working relationships with partners and teams.
• Support leadership by identifying issues through escalation paths.
• Monitor health of WIP items and escalate/resolve for timely turnaround.

Skills

Bilingual Spanish & English

High-volume customer service

Data entry accuracy

Analytical skills

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health in Georgia is seeking a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role handles daily activities in a health insurance company, including customer interactions and back-office tasks, reporting to the Concierge Operations Manager.

The role requires Spanish-English bilingual proficiency, 1+ year in a high-volume setting, and 6+ months healthcare experience. Daily work is home-based with occasional travel for meetings and events.