Remote Bilingual Gaming Support Specialist (CN/EN)

ModSquad; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

ModSquad is seeking a Gaming Support Representative to assist players in English and Simplified Chinese via tickets and live chat for a global gaming community.

The ideal candidate is detail-oriented, patient, and skilled at troubleshooting basic PC issues, with experience in live chat or ticket-based support. This remote role welcomes applicants worldwide and emphasizes delivering exceptional customer service.

Qualifications

• Professional fluency in Simplified Chinese and English with excellent written communication in both languages.
• Strong reading, analytical thinking, and logical reasoning.
• Attention to detail and ability to follow detailed processes.
• Excellent research, troubleshooting and problem-solving abilities.
• Patience, adaptability and a customer-first mindset.
• Experience providing support through live chat and/or tickets.
• Ability to learn new tools, systems, and processes quickly.
• Confidence asking questions when needed.
• Passion for gaming and basic PC troubleshooting understanding.
• Familiarity with online multiplayer games and gaming terminology.

Skills

Bilingual Chinese/English

Live chat support

Ticketing system

Gaming knowledge

PC troubleshooting

Fast learner

Customer focus

Job description

ModSquad is seeking a Gaming Support Representative to assist players in English and Simplified Chinese via tickets and live chat for a global gaming community.

The ideal candidate is detail-oriented, patient, and skilled at troubleshooting basic PC issues, with experience in live chat or ticket-based support. This remote role welcomes applicants worldwide and emphasizes delivering exceptional customer service.