Remote Bilingual Gaming Support Agent (EN/ES)

Gameloft; EE. UU.; A distancia; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Competitive salary

Paid vacation

Medical insurance

Parental leave

Learning platform access

Employee referrals

Equipment provided

Descripción de la vacante

Gameloft is seeking a Customer Care Agent to support gamers with timely, high-quality responses in English and Spanish. You will investigate issues, document cases, and escalate when needed to ensure a positive player experience.

You will work with the Customer Care team and Hiring Manager to deliver excellent service, manage workload, and contribute to improving support processes in a global gaming company. Remote-friendly role with growth opportunities.

Formación

• Fluent English written and spoken.
• Ukrainian language proficiency.
• Spanish at upper-intermediate or higher is required.
• Basic digital literacy and ability to learn CRM/ticketing tools.
• Ability to manage workload and prioritize under pressure.

Responsabilidades

• Handle customer requests via tickets and phone in English and Spanish.
• Investigate and resolve issues using internal tools and knowledge bases.
• Document and follow up on cases until full resolution.
• Escalate complex or technical cases to relevant teams.
• Identify recurring issues and help improve support processes.

Conocimientos

Fluent English

Ukrainian proficiency

Spanish (Upper-Intermediate/Advanced)

Digital literacy (MS Office, CRM/tick"

Workload management

Descripción del empleo

Gameloft is seeking a Customer Care Agent to support gamers with timely, high-quality responses in English and Spanish. You will investigate issues, document cases, and escalate when needed to ensure a positive player experience.

You will work with the Customer Care team and Hiring Manager to deliver excellent service, manage workload, and contribute to improving support processes in a global gaming company. Remote-friendly role with growth opportunities.